Plain answers for homeowners
Something's wrong with the house. Start here.
Sourced, plain-English guides on what to do first, what the warning signs mean, how homeowners insurance usually handles it, and when it's time to call a pro.
Browse by problem area
More areas, including plumbing, heating and cooling, and mold, are on the way.
- RoofingHow to tell whether your roof needs repair or replacement, what hail and wind damage look like, and how roof insurance claims usually work.
- Water damageWhat to do in the first hours after a leak, burst pipe or ceiling stain, how insurance treats water damage, and when to call a restoration pro.
Latest guides
- Guide
Signs You Need a New Roof (and When a Repair Will Do)
The warning signs that point to roof replacement rather than repair, what you can check safely from the ground, and how roof age and storms change the answer.
- How-to
Burst Pipe in Your House? What to Do in the First Hour
A burst pipe step by step: shut off the water, make the area safe, document the damage for insurance, and start drying before mold gets a foothold.
- How-to
Water Stain on the Ceiling: Find the Source and What to Do
A water stain on your ceiling usually means a roof leak, a plumbing leak above, or condensation. How to tell which, what to do now, and who to call.